Frequently Asked Questions
General
What are the requirements for a free OrderingIn.com e-commerce website?
A fax line or an internet connection at your restaurant.
Website
Is the website really free?
Yes, we build you a website with no up front cost. We start billing you $1.25 per order after the first month. There are no other extra fees.
Do you charge website hosting fees?
No, website hosting is free of charge.
I already have a domain name. Can I use the same one?
Yes, simply point the DNS (Domain Name Server) to our server IP address. We will provide you with instructions, or supply us with your domain name registrar login credentials and we can set it up for you.
I don't have a domain name. Can you help me?
Yes, we can assist you with domain name purchase and management. We can purchase a domain name on your behalf and invoice you as a pass through cost (no markup fee). Alternatively, we can also host your website at no cost on a subdomain (i.e. yourrestaurant.orderingin.com)
Why do your websites look so simple?
How many times have you visited a "pretty" website but found it hard to use? We develop websites based on user experience, not flashy looks. Your customers visit your websites to fulfill a task, e.g. to locate your restaurant, find business hours, or to place an order online. As such, we focus on task-oriented designs that are logical to users: your customers must be able to find information or complete a task as quickly as possible in the least amount of steps -- and frustration. We believe that our linear designs are intuitive, and the success of our clients speak for themselves. Think of how "simple" Ebay and Craigslist are. Yet, they are easy to use and to get the job done.
Order Alerts
What type of order alert channels do you offer?
You can choose from any of the following alerts channels:
- Point of Sales (POS) system, available for free leasing to high volume restaurants. Contact us to find out if you qualify
- SMS (cellphone text message)
- Fax
Are order alerts free?
Yes, text messaging, fax and email alert channels are free of charge. You may combine any and all channels at no extra charge.
Credit Card Processing
How do you process online credit card transactions?
We use Google Checkout to process customer credit cards.
Will credit card transactions be secure?
Yes. Google Checkout uses a Secure Socket Layer (SSL) to protect online transactions. This is the same technology that protects Google's own offices.
How do I get paid?
Customer payments will be wired to your bank account once daily, 1 to 4 days after initial transaction date depending on your bank.
Services
What type of reporting will I receive?
Two types of reports are available to you:
- Order History
- Website traffic analytics
Will my data be secure?
Yes, your customer data is safely stored on our servers. We do not share or sell any client information. As for your restaurant's business intelligence, you will receive a signed copy of our Non-Disclosure Agreement (NDA) that entitles you to confidentiality.
Do you offer POS systems for restaurants?
Yes, for restaurants that have at least 50 to-go or delivery orders per day, we lease a free touchscreen Point of Sales (POS) computer that comes pre-loaded with OrderingIn.com software. The POS computer requires an Internet connection. It can either be hard-wired with a CAT ethernet cable or connected wireless through the onboard WiFi card. If your restaurant offers free wireless access to Internet, we'll package our POS system with a complimentary wireless router that is programmed to prioritize bandwidth for the POS system.
Technology Lingo
What is an e-commerce website?
An e-commerce website is a website that can accept customer payments. A restaurant e-commerce website is a website that offers an online menu from which customers can place to-go or delivery orders.
What is a restaurant content management system (CMS)?
A content management system (CMS) is a platform that enables anyone to manage their website content directly from a web browser (e.g. Internet Explorer, Mozilla Firefox), without the need for an FTP program or a WYSIWYG (What You See Is What You Get) HTML editor such as Adobe Dreamweaver or Microsoft Frontpage. Using a CMS does not require any advanced computing skills. Our proprietary CMS technology was developed specifically for restaurants.